If there is a problem with the shipped item, please contact customer care with the following information within 7 days of delivery. You may contact Zigzag's customer care at any time by going to [My Page] in the app → [Inquiries].
1. The product arrived damaged.
- Order number
- Product name
- Photo of damaged products
- Photo of the shipping label
2. I received a different product. / Some items are missing.
- Order number
- Product name
- Photo of the incorrectly shipped product or write a list of the missing items
- Photo of the shipping label
* If you ordered several products, some of them might be shipped separately. Before sending your inquiry, please check the shipping status of each product from [My Page] - [Orders/Shipping].
* If we determine that we are responsible for the shipping accident after investigation, we will assist you with a return or refund following our reasonable procedures.
* For international shipping, we may be unable to provide free gifts due to customs issues.
If you need more help on this matter, you may contact Zigzag's customer care at any time.