If you ordered several products, some of them might be shipped separately, even if they are under the same order number.
Please note that some products may arrive faster than others, so check the shipping status of each item from [My Page] > [Order/Shipping] > [Order Details].
If some products have not arrived, but all products are marked as "Delivered", please contact Zigzag's customer care with the following information.
- ZIGZAG ID
- Order number
- The name of undelivered product
* The order number is the number starting with "13" on [My Page] - [Order/Shipping] - [Order Details].
* For international shipping, please note that we may be unable to provide free gifts due to customs issues.
If you need more help, you may contact Zigzag's customer care at any time by going to [My Page] in the Zigzag app → [Inquiries].