Returns are not possible for international shipping due to a change of mind.
If the product you received is damaged or defective, please contact customer care and provide proof of the damage or defect. The customer care will check whether the product can be returned, then proceed with the refund process or provide the appropriate compensation.
- Order number, photo of the product to verify damage/incorrect shipping, and photo of the invoice (shipping label)
- If the original amount cannot be refunded, you may be compensated in the form of points in accordance with the company's policy.
If you need more help, you may contact Zigzag's customer care at any time by going to [My Page] in the Zigzag app → [Inquiries].