For international shipping, cancellations may not be possible depending on the shipping status. Please contact customer care to confirm whether the order can be canceled.
* If the order status of all products you ordered is Order Complete (Payment Complete), you may cancel the entire order from [My Page] in the app - [Order/Shipping] - [Order Details] page.
* If the entire order is canceled where a coupon was applied, the coupon will be re-issued under the following conditions.
- If the cancellation is made before the coupon’s expiration date/during the promotion period: The coupon will be restored with the same expiration date
- If the cancellation is made after the coupon's expiration date/after the promotional period is over: The expiration date will be extended until midnight of the third day after the cancellation completion date
If you need more help, you may contact Zigzag's customer care at any time by going to [My Page] in the Zigzag app → [Inquiries].