Exchanges are not possible for international orders as the product takes a lot of time to be returned, inspected and shipped out.
If the product was damaged or shipped incorrectly, please contact Zigzag's customer care with the following information for the return.
- Order number, photo of the product to verify damage/incorrect shipping, and photo of the invoice (shipping label)
However, please note that exchanges/returns are not possible due to a change of mind.
If you need more help, you may contact Zigzag's customer care at any time by going to [My Page] in the Zigzag app → [Inquiries].