If the product is defective or mis-delivered, please send us inquiry including the contents below.
- Defective Product
- Order No.
- Product Name
- Picture to confirm defective status of the product
- Picture of package invoice
- Wrong delivery (wrong product, missing partial order)
- Order No.
- Product Name
- Picture of product delivered wrong / Name of missing product
- Picture of package invoice
※ If you ordered multiple number of products, they may have been delivered separately if unable to deliver in one package.
Please refer to delivery status from [My Page] - [Order/Shipping] before inquiring.
※ If we investigate the delivery incident and find it to be attributable, we will help you with the return process and refund according to reasonable procedure.
※ In the case of international shipping, it may be difficult to provide a free gift attached to the product due to customs regulation.
※ If you need any help, please contact the Zigzag customer center any time.
- Until November 30th, 2023 (KST): Zigzag > My Page > Contact
- December 1st ~ 31st, 2023 (KST): Send E-mail to support@zigzag.kr